Position: Clinical Intake Coordinator

Full-Time

Immediate Report: Program Manager

Job Supervision Duty: None

About Us

Fathers’ UpLift is the country’s first mental health and substance abuse treatment facility for fathers and families, helping fathers become and remain emotionally stable for their children. Fathers’ UpLift uses peer coaching, father-child therapy, training, youth programs, and support for incarcerated and recently released fathers to honor and rehabilitate the relationship between thousands of fathers and families in the Boston area. In their outpatient clinic, over 800 fathers and families receive mental health services from clinicians trained in trauma who reflect the population being served. Outside of the clinic, Fathers’ UpLift partners with community centers, substance abuse programs, and other agencies to build a holistic approach to helping fathers rebuild their lives and their relationship with their families.

General Clinician Duties

The following list of duties is intended only to describe the various types of work that may be performed and the level of the assignment’s technical complexity (s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the classification concept or is similar or closely related to another duty statement. 

• Respond to all incoming service inquiries/referrals.
• Handle office tasks, such as filing, generating reports and presentations, bi-weekly intake meetings.
• Provide real-time scheduling support by booking appointments and preventing conflicts for the coaches/clinician staff.
• Screening referrals, assigning clients, updating/maintaining waitlists.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others to ensure that they experience a seamless and positive experience.
• Act as the point of contact for internal and external clients.
• Assist in the preparation of regularly scheduled reports.
• Work with Billing Manager by using Kareo.
• Check and verify clients’ insurance using Kareo.
• Check and verify the client’s file has complete intake packets as HIPAA requirement
• File patient forms in the appropriate place after scanning them into Kareo.
• Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival. Verify that clients’ insurance is still active the day before the appointment.
• Schedule the next appointments on behalf of staff Psychiatrists.
• Remain in constant communication with the Billing Manager regarding any issues and questions that surface.
• Meet deadlines.
• Familiar with insurance explanations of benefits.
• Make necessary arrangements for medical records requests, complete additional information requests, etc., as requested by insurance companies.
• Regularly meet with the Billing Manager to discuss and resolve reimbursement issues or billing obstacles.
• Regularly attend weekly staff meetings and continuing education sessions as requested.
• Perform additional duties as requested by the Supervisory or Management team.
• Maintain intake process and oversee interns/staff that are assigned intakes
• Attend SUD and Dual-Diagnosed dx training – Post Hire

Ideal Qualifications/Experience

Knowledge & Characteristics

• Degree: Master of Social Work or Master in Psychology (in the process of obtaining licensure within 1 year of employment).
• Must complete provided pre-screen task assessments.
• Strong communication skills, both verbal and written. Must be computer literate (working knowledge of word processing, PowerPoint, Excel).
• Self-motivated, good organizational and interpersonal skills, detail-oriented, ability to multitask, and prioritize.
• Ability to ensure the confidentiality of fathers, youth, and families.
• Enthusiasm for working with fathers, youth, and families.